A true shared inbox will have functionality to allow multiple team members to work together. What is a Gmail shared inbox?Ī shared inbox is an inbox that multiple people can access and use to send and receive emails.Ī Gmail shared mailbox is typically used to help sales or support teams manage incoming and outgoing messages. How does it work? How can you set up and manage your Google apps shared mailbox? Read on to find out what you need to know. To do this, experts recommend creating a Gmail shared inbox for your customer service team. Everyone on your customer service team needs access to incoming customer requests. Many small- to medium-sized businesses use Gmail to field customer service questions, concerns, and other requests. But managing your relationships with your customers isn’t always easy. Keeping them happy is crucial to your company’s success. Your customers are the lifeblood of your business.
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